Cafe66 is committed to protecting the privacy and personal information of every member. This document explains in detail how we collect, use, store, and protect your data throughout your use of the platform.
All data transmitted between your device and cafe66 servers is protected with industry-standard SSL encryption.
Your identity verification documents are stored strictly within secure systems and are accessible only by authorised personnel.
Cafe66 does not sell, rent, or disclose your personal information to third parties for marketing purposes.
You have the right to access, correct, or request deletion of your personal data at any time through cafe66 support.
Cafe66 understands that privacy is more than just words. For us, protecting members' personal information is a core responsibility as a trusted online wagering platform in Malaysia. This Privacy Policy is designed to give you full clarity on what information we collect, why we need it, how we use it, and the rights you hold over that data.
This policy applies to all users of the cafe66.win website, the cafe66 mobile app, and all related services provided under the cafe66 brand. If you do not agree with any part of this policy, please stop using the platform immediately and contact our support team to resolve any account-related issues.
Cafe66 collects your personal information through several channels, including during the registration process, daily platform usage, identity verification (KYC), and financial transactions. Below is an overview of the types of data we collect:
In certain circumstances, cafe66 may receive information about you from trusted third-party service providers, including identity verification providers, payment processors, and legitimate affiliate program partners. All such third parties are bound by strict confidentiality agreements with cafe66.
| Data Type | Purpose of Collection | Retention Period |
|---|---|---|
| Registration Details | Account management & member verification | Throughout active account + 5 years |
| KYC Documents | Legal compliance & fraud prevention | Minimum 5 years after account closure |
| Transaction Records | Financial audits & dispute support | 7 years (legal requirement) |
| Usage Data | Platform improvement & analytics | 24 months |
| Security Logs | Fraud detection & incident investigation | 12 months |
Cafe66 uses the information collected solely for legitimate and necessary purposes in order to provide you with the best platform experience. The following are the primary purposes for which your data is used:
Cafe66 does not sell or rent your personal information to any third party. However, in the course of operating the platform, we may share necessary information with the following categories of parties, all subject to strict confidentiality agreements:
These parties assist cafe66 in delivering its services and are only permitted to use your data for the specific purposes mandated by cafe66:
Cafe66 will disclose your personal information where required by law, court order, or directive from a relevant authority. This includes cooperation with law enforcement agencies in cases involving fraud, money laundering, or other financial crimes.
If cafe66 is involved in a merger, acquisition, or business asset transfer, member information may be transferred as part of that transaction. In such circumstances, you will be notified in advance and the receiving entity will be required to honour this Privacy Policy.
Cafe66 continually invests in the latest security technologies and procedures to ensure your personal information remains protected at all times. The security measures we implement include:
While cafe66 takes comprehensive security measures, no online system is completely invulnerable. You also play an important role in keeping your account secure by maintaining the confidentiality of your password and never sharing your login credentials with anyone.
Cafe66 uses cookies and similar tracking technologies to enhance user experience, ensure platform security, and understand how members interact with our services.
You can manage or disable non-essential cookies through your browser settings. However, disabling essential cookies may affect overall platform functionality.
Your personal data is stored on secure servers. Retention periods depend on the type of information and applicable legal requirements as outlined in the table in Section 2. Once the retention period has expired and no legal obligation requires continued storage, your data will be securely deleted or anonymised.
In certain operational circumstances, data may be processed by service providers operating outside Malaysia. In such cases, cafe66 ensures that all data transfers are conducted in accordance with data protection standards equivalent to or higher than those required under applicable Malaysian law.
As a cafe66 member, you have the following rights regarding your personal data. To exercise any of these rights, please contact the cafe66 support team via live chat or email:
Cafe66 maintains a zero-tolerance policy towards the use of the platform by underage individuals. Our platform is specifically not directed at individuals under the age of 18. We do not intentionally collect or store personal information from children. If we discover that a child's information has been collected without valid parental or guardian consent, we will take immediate action to delete that information and close the associated account.
If you believe your child has registered an account at cafe66, please contact our support team immediately so that appropriate action can be taken.
Cafe66 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in platform practices, legal requirements, or technological developments. Any material changes will be communicated to members via a notice on the website and/or by email to registered members at least 14 days before the changes take effect. Continued use of the platform after the effective date of such changes constitutes your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us through the following channels:
Privacy is more than a written policy. It is a core value that underpins every operational decision at cafe66.
All sensitive information is stored in databases encrypted to AES-256 standards, ensuring your data remains secure even under unforeseen circumstances.
Location data is used solely for security verification and is not shared with advertisers or third parties without your consent.
You have full control over the types of communications you receive from cafe66. Unsubscribe options are available in every promotional email.
Cafe66 complies with applicable data protection requirements, ensuring our privacy practices remain aligned with current legislation.
Our privacy policies and procedures are reviewed regularly by internal experts to ensure they remain relevant and effective in protecting your data.
All cafe66 staff who handle member data undergo strict data protection training and are bound by comprehensive confidentiality agreements.
Now that you understand how cafe66 protects your privacy, register today and enjoy a safe, fair, and exciting wagering experience alongside thousands of other Malaysian members.